Terms and Conditions


  1. Purchase any qualifying 3x Brush Set or 5x Brush Set directly from the Muc-Off website (eu.muc-off.com) from 20 June 2022 until all 5 Golden Tickets are found or 13 August 2022, whichever comes first.
  2. Promotion Offer and Prizes: Five (5) Golden Tickets will be randomly placed into Qualifying Product boxes purchased from the Muc-Off website (muc-off.com) during the promotional time period (above).
  3. The five Golden Ticket Prizes* are as follows;
  • Pressure Washer (+ Snow Foam Lance)
  • Bike Protect
  • Motorcycle Protectant
  • Bio Degreaser
  • Silicon Shine
  • Dry Weather Lube 120 ml
  • Wet Weather Lube 120 ml
  • C3 Dry Weather Lube 120 ml
  • C3 Wet Weather Lube 120 ml
  • Matt Finish Detailer
  • Carbon Gripper
  • 2x Nano Tech Bike Cleaner
  • Bike Cleaner Concentrate
  • All Weather Moto Chain Lube
  • Moto Chain Cleaner
  • Bike Chain Cleaner
  • High-Performance Waterless Wash
  • Bio Drivetrain Cleaner
  • Microfibre Cloth


  • *Where stock is available. If products listed above are not available at time of prize redemption, Muc-Off reserves the right to substitute this product for a suitable replacement of similar RRP.
  • If you find a Golden Ticket in your product packaging contacts us within 30 days – simply email goldenticket@muc-off.com with a picture of your Golden Ticket as well as your promotional product, order number and unique 16 character code found on the front of the Golden Ticket.
  • Your prize will be verified on receipt of your claim. If accepted, you will receive confirmation within 7 days.
  • On receipt of your winners claim, we will verify your claim. We reserve the right to reject any claim which we believe is incomplete, incorrect, invalid, forged or illegible. Therefore, please complete your claim carefully and accurately.
  • Golden Ticket winners agree to provide reasonable co-operation to allow the Promoter to use their name and/or likeness for advertising and publicity purposes in connection with this Promotion including but not limited to publication of the winner’s name and photograph(s) on the Promoter’s website and social media channels.
  • Any claim made after the 13 August 2022 cut-off date will be made invalid.
  • Muc-Off reserves the right (a) to disqualify any entrant whose conduct is contrary to the spirit of the rules or the intention of the promotion and to declare as void any or all of their claims or entries based on such conduct; (b) to declare as void any claims or entries resulting from any printing, production and/or distribution errors (including but not limited to any error(s) on any website of the Promoter, and/or other printed materials) or where there has been error(s) in any aspect of the preparation for or conduct of the promotion materially affecting the result of the promotion or the number of claimants or the value of claims; (c) to add to or to waive any rules on reasonable notice; and/or (d) to cancel the promotion or any part of it at any stage in the event of circumstances beyond reasonable control.
  • Muc-Off reserves the right, in its sole discretion, to modify, suspend or cancel the Promotion should virus, bugs, tampering, fraud or other causes beyond the reasonable control of Muc-Off corrupt or hinder the administration, security or proper play of the Promotion.

    Any questions about your claim? Please contact Customer Support.


    • Discount codes are 1 use per customer, unless otherwise stated.
    • Only 1 discount code can be used per order.
    • Discount codes cannot be used in conjunction with any other offer (including already discounted bundles).
    • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
    • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
    • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
    • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
    • Discount codes do not affect postage unless otherwise stated.
    • Postage is calculated after discount codes are added.
    • During sale periods Muc-Off reserves the right to deactivate discount codes.

    Discount codes on the Muc-Off website cannot be used with Technical (MTB) Apparel or items all ready at a discounted price.


    FREE GIFTS (when available)

    Free gifts are:

    • Limited to 1 per qualifying order.
    • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
    • Added to your order in the basket automatically, unless stated otherwise.

    We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.



    Muc-Off customer care is available Monday to Friday 08:30-17:30 GMT. Please call (NL) +31 85 107 0401 or email us at customerservice@muc-off.com. All customers who need technical/order support outside of the above hours are encouraged to e-mail any questions to Muc-Off customer care.



    Muc-Off reserves the right to select competing athletes to take part in the Factory Support Program. Successful applicants will be given 40% discount on all Muc-Off.com purchases excluding previously discounted bundle offers. Factory Support athletes must provide Muc-Off with a minimum of 20 images per calendar year for Muc-Off branded social media / blog use. Muc-Off Factory Support athletes must also post Muc-Off provided stickers on agreed bicycle/car/motorcycle locations.



    The total cost of each order is the price of the products ordered plus delivery charges based on the selected delivery service. Customers are responsible for confirmation that they are authorised for the selected payment method. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of a payment card refuses authorisation for any reason Muc-Off will not be held liable for any shipment delay or non-delivery. Muc-Off reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing.



    Muc-Off is committed to protecting the security and privacy of all customers, and, as such, customer details, including but not limited to: customer name, address and credit card information will not be shared with any third party under any circumstances. Muc-Off uses a secure server when accepting order payments in order to ensure customer protection. Customer information may be transferred to servers in the United States. Should any third party procure unauthorised access to any data, Muc-Off will not be held liable for any loss or damages. Please note: None of the above will affect the statutory rights of the customer. You can visit our Privacy Policy here.



    Muc-Off prize draws are open to entrants over the age of 18, except for employees of Muc-Off Ltd. and their immediate family, and excluding entrants from countries, states or legal jurisdictions where such prize draws (as defined under English law) are not permitted.

    Prize draws are operated by Muc-Off Ltd, 23 Branksome Business Park, Branksome, Poole, Dorset, BH12 1DW, United Kingdom and any prize draw is governed by English law, with any disputes subject to the exclusive jurisdiction of the courts of England and Wales.

    Prizes are non-transferable and there is no cash alternative.

    Muc-Off Ltd. reserves the right to substitute a prize or any part of it for other items of equal or greater value for any reason, including but not limited to stock availability, lost shipments and international shipping restrictions on some products.

    Prizes will be dispatched to winners via Fedex, UPS, DHL or similar depending on the country unless otherwise stated. We will not be liable for any prizes which are lost, delayed or damaged in the post for reasons beyond our control.

    Muc-Off Ltd. reserves the right to alter, amend or end this prize draw without prior notice at any time.

    Any queries should be sent to info@muc-off.com before an entry is submitted. Once an entry has been made, the entrant is deemed to agree to the terms and conditions as specified in this document.

    By entering the prize draw, you agree to receive marketing and promotional emails from Muc-Off Ltd. We always strive to make our emails relevant and interesting to our audience, but if you do wish to opt out, simply click the ‘unsubscribe’ link on any upcoming email communications from us.

    To the fullest extent permitted by law, we exclude all warranties, representations, covenants and liability (whether express or implied) regarding the prize draw or the prize(s).