Terms and Conditions

CHAIN OPTIMISATION COMPETITION

Terms and Conditions:

  • The competition is open to entrants worldwide.
  • There is no minimum age limit unless specified otherwise in the competition information.
  • The following entrants are not allowed to enter:
  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries.
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening time for entries is 00:00 BST Wednesday 5th October 2022 and closing time is 11:59 BST Friday 7th October 2022 and. Entries received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made within the comments section of the post on the relevant social media channels.

 

Prize:

  • 1 x Voucher for 1 x Muc-Off chain optimisation service.
  • The service is to be completed exclusively at one of Muc-Off’s licensed Chain Optimisation centres.
  • Winner will be selected and contacted the week after the competition closes.
  • The process for determining the winner of the prize will be the entrant or entrants with the closest guess in metres, to the actual distance recorded by Filippo Ganna at the UCI Hour Record Attempt in Grenchen, Switzerland on 8th October 2022.
  • Muc-Off reserves the right to modify, cancel, terminate, or suspend the Competition in whole or in part, at its sole discretion.
  • Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given, and the prize is non-transferable and non-exchangeable.

 

COMMENCAL/MUC-OFF COMPETITION

The winner will receive;

Bell - Super Air Spherical Full Face Helmet; DHaRCO - Full replica kit from Val Di Sole world cup for 2022; 661 - Recon Advance knee pads and Hard Cap kit; Fizik - GRAVITA ALPACA, TERRA ALPACA + TOOL, TERRA AIDON saddles; Enve - M9 Carbon Handlebar; TRP – DH-R EVO GOLD Brakeset; Burgtec - Direct Mount Stem & Everyday Crew Socks; HT Components – 3 pairs of pedals, a t-shirt and socks; Schwalbe – Magic Mary Super Trail Soft Compound 29 x 2.40 for the front and a Hans Dampf Super Gravity Soft Compound 29 x 2.35 for the rear – 3 sets. Can be swapped for 27.5 sizing; Lizard Skins – 5 sets of grips; Muc-Off Pressure Washer, Muc-Off Silicon Shine 500ml, Muc-Off Bottle for Life Bundle (incl. 1 x twin pack Punk Powder), Muc-Off Microfibre Cloth, Muc-Off Premium Anti fog 32ml, Muc-Off Bike Protect 500ml, Muc-Off Drivetrain Cleaner 500ml triggered, Muc-Off Foam Fresh Cleaner 400ml, Muc-Off MO94 400ml, Muc-Off Premium Microfibre Detailing Cloth, Muc-Off Deep Scrubber Gloves, Muc-Off Ludicrous AF Lube 50ml, Muc-Off 5 Brush Set, Muc-Off X3 Dirty Chain Machine, Muc-Off Ultimate Tubeless Setup Kit - DH /Plus

  • The competition is open to entrants worldwide between the dates of the 16th of September 2022 until the 25th September 2022, entries close at 11.59 BST. The winner will be announced Friday 30th September
  • There is no minimum age limit unless specified otherwise in the competition information.
  • By entering Commencal / Muc-Off Mega Giveaway, you agree on the treatment of your personal data for advertising and marketing use by Fizik. To read the Privacy Policy click here.


The following entrants are not allowed to enter:

  • Muc-Off staff or any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries.
  • Any company involved in any capacity in the sponsorship of a competition or competition prize.
  • The opening and closing dates and times for entries are as indicated in the competition information on the specific landing page. Entries will not be able to be received before or after this time will not be counted.
  • By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  • Any limit on the number of entries a person will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.
  • Entry to the competition may only be made through the landing page form.

Prizes:

  • The prize is as specified in the competition information.
  • Winner will be selected and contacted the week after the competition closes.
  • The process for determining the winner of the prize will be a selection at random via industry competition software.
  • Muc-Off reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion.
  • Muc-Off shall try to deliver the prize to the winner within 28 days from the date of the draw, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given, and the prize is non-transferable and non-exchangeable.

 

DISCOUNT CODES

  • Discount codes are 1 use per customer, unless otherwise stated.
  • Only 1 discount code can be used per order.
  • Discount codes cannot be used in conjunction with any other offer (including already discounted bundles).
  • Muc-Off reserves the right to refuse any code that they deem invalid or fraudulent.
  • Offers and discounts are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
  • If the discount is applied and the order price is reduced below the minimum shipping costs, any free shipping will be removed.
  • Muc-Off reserves the right to (i) cancel discount codes at any time; (ii) cancel or refuse any individual's benefit from them; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.
  • Discount codes do not affect postage unless otherwise stated.
  • Postage is calculated after discount codes are added.
  • During sale periods Muc-Off reserves the right to deactivate discount codes.

Discount codes on the Muc-Off website cannot be used with Technical (MTB) Apparel or items all ready at a discounted price.

 

FREE GIFTS (when available)

Free gifts are:

  • Limited to 1 per qualifying order.
  • While stocks last. We have a limited number of stock, so when it is gone, it is gone.
  • Added to your order in the basket automatically, unless stated otherwise.

We hold the right to remove free items that have been added to orders that do not qualify for free gifts without prior notice.

 

CUSTOMER CARE

Muc-Off customer care is available Monday to Friday 08:30-17:30 GMT. Please call (NL) +31 85 107 0401 or email us at customerservice@muc-off.com. All customers who need technical/order support outside of the above hours are encouraged to e-mail any questions to Muc-Off customer care.

 

FACTORY SUPPORT

Muc-Off reserves the right to select competing athletes to take part in the Factory Support Program. Successful applicants will be given 40% discount on all Muc-Off.com purchases excluding previously discounted bundle offers. Factory Support athletes must provide Muc-Off with a minimum of 20 images per calendar year for Muc-Off branded social media / blog use. Muc-Off Factory Support athletes must also post Muc-Off provided stickers on agreed bicycle/car/motorcycle locations.

 

PAYMENT

The total cost of each order is the price of the products ordered plus delivery charges based on the selected delivery service. Customers are responsible for confirmation that they are authorised for the selected payment method. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of a payment card refuses authorisation for any reason Muc-Off will not be held liable for any shipment delay or non-delivery. Muc-Off reserves the right to cancel any orders for products placed at an incorrect price due to an error in pricing.

 

SECURITY AND PRIVACY

Muc-Off is committed to protecting the security and privacy of all customers, and, as such, customer details, including but not limited to: customer name, address and credit card information will not be shared with any third party under any circumstances. Muc-Off uses a secure server when accepting order payments in order to ensure customer protection. Customer information may be transferred to servers in the United States. Should any third party procure unauthorised access to any data, Muc-Off will not be held liable for any loss or damages. Please note: None of the above will affect the statutory rights of the customer. You can visit our Privacy Policy here.

 

PRIZE DRAWS

Muc-Off prize draws are open to entrants over the age of 18, except for employees of Muc-Off Ltd. and their immediate family, and excluding entrants from countries, states or legal jurisdictions where such prize draws (as defined under English law) are not permitted.

Prize draws are operated by Muc-Off Ltd, 23 Branksome Business Park, Branksome, Poole, Dorset, BH12 1DW, United Kingdom and any prize draw is governed by English law, with any disputes subject to the exclusive jurisdiction of the courts of England and Wales.

Prizes are non-transferable and there is no cash alternative.

Muc-Off Ltd. reserves the right to substitute a prize or any part of it for other items of equal or greater value for any reason, including but not limited to stock availability, lost shipments and international shipping restrictions on some products.

Prizes will be dispatched to winners via Fedex, UPS, DHL or similar depending on the country unless otherwise stated. We will not be liable for any prizes which are lost, delayed or damaged in the post for reasons beyond our control.

Muc-Off Ltd. reserves the right to alter, amend or end this prize draw without prior notice at any time.

Any queries should be sent to info@muc-off.com before an entry is submitted. Once an entry has been made, the entrant is deemed to agree to the terms and conditions as specified in this document.

By entering the prize draw, you agree to receive marketing and promotional emails from Muc-Off Ltd. We always strive to make our emails relevant and interesting to our audience, but if you do wish to opt out, simply click the ‘unsubscribe’ link on any upcoming email communications from us.

To the fullest extent permitted by law, we exclude all warranties, representations, covenants and liability (whether express or implied) regarding the prize draw or the prize(s).