Delivery Information

BLACK FRIDAY 2022 - 40% OFF EVERYTHING

Please note, delivery times may take longer than expected during this busy time. We kindly ask that you wait 7 working days after your order before contacting our customer service team. You will receive an email notification from DHL when your order has left our warehouse.

Thank you for your patience & understanding 🤘

Muc-Off

 

No Customs Duties

All orders placed via our new EU store are shipped directly from within the EU. This means that there should be no additional customs duties for you to pay when receiving your order. 

Estimated Delivery Times & Costs

Free Shipping: Your Cart total amount must equal €50 or more (after any discounts have been applied) for Free Shipping to apply to your order. Order before 12.30pm CET for same day dispatch. 

Note: Please expect some delays to delivery lead times as we process the orders you placed during our Summer Sale. If you have any queries regarding your order, please get in touch.

Countries we deliver to

Country Estimated Delivery Time (Business Days) Home Delivery Available  Delivery Cost
Austria
3 Days
Yes
12,00
Belgium
1 Day
Yes
€5,00
Bulgaria
5 Days
Yes
€16,00
Croatia 3 Days
Yes
€14,00
Czech Republic
3 Days
Yes
€11,00
Denmark
3 Days
No*
€​13,00
Estonia 4 Days No*
€16,00
Finland
5 Days
No*
€​19,00
France 3 Days Yes
€5,00
Germany 2 Days Yes
€5,00
Greece 6 Days Yes
€19,00
Hungary
3 Days
Yes
€13,00
Ireland
4 Days
Yes
€14,00
Italy 2-4 Days Yes
€5,00
Latvia 4 Days No*
€​16,00
Lithuania 4 Days No*
€​16,00
Luxembourg
2 Days
Yes
€​8,00
Netherlands 1 Day Yes
€​5,00
Poland
3 Days
Yes
€​11,00
Portugal
5 Days
Yes
€​16,00
Romania 4 Days Yes
€​15,00
Slovakia 3 Days Yes
€​13,00
Slovenia 3 Days Yes
€​13,00
Spain 4 Days Yes
€​14,00

*Where Home Delivery Available is marked as "No", your parcel will be delivered directly to a DHL Service Point

Parcel Tracking

You can track your order via the DHL Parcel Tracker. Simply select the country you've ordered from and enter the tracking number found in your order confirmation email.

If you're still experiencing difficulty, please contact us directly and we'll do our best to resolve the issue for you. 

Please note: Our Customer Service team are based in the UK and responses will be in English. Contacting us via email is likely to be the quickest and easiest way of us resolving your query.

Refunds & Returns

Got a question about how to return a parcel? Then head over to our Refunds & Returns page.

Locations we are unable to ship to

Currently we can ship to Continental Europe only. If your country is not listed above then unfortunately we are unable to deliver to your address. Locations we are unable to ship to include but are not limited to: 

  • Åland
  • Aruba
  • Azores
  • Bonaire
  • Campione d'Italia
  • Canary Islands
  • Ceuta
  • Curaçao
  • Cyprus
  • El Hierro
  • Faroe Islands
  • Fuerteventura
  • Gran Canaria
  • Greenland
  • Heligoland
  • Lanzarote
  • La Gomera
  • La Palma
  • Livigno
  • Madeira
  • Malta
  • Melilla
  • Mount Athos
  • Saba
  • San Marino
  • Sint Eustatius
  • Sint Maarten
  • Sweden
  • Vatican City

 If you are unsure, please get in touch via Live Chat or contact us via email.